By: Ross Davies

Ross Davies — Wed, 02 Sep 2009 09:38:23 +0000

Yep, and WOW! It’s a bit late for me though. I’ve been insured with Tower for several decades and paid thousands in premiums and enjoyed a good relationship, even over the phone. This got tricky when wanting to combine insurances with my partner. How do we do that over the phone? Conference calls? With no branch in Dunedin, it was in the too hard basket. As was sorting out a change in circumstances. By the time I did, over the phone, it ended up as a very bad experience – seemed I’d sinned or something. Eventually after hours of the woman going away to discuss everything with the underwriters, I was informed that I was no longer covered. It was all very weird and surreal. There was zero recognition of my record with the company, and zero opportunity to discuss it in person with a person. I also had my Kiwisaver with Tower and I’ve now transferred that to another provider. And I’ll move my car away from Tower as well. If they don’t trust me, why should I give them any business at all. Plus I’ll tell people of my bad experience with Tower, as you do. I don’t think this would have happenned if I’d been able to sit down with a sensible human and work it out. When looking for a new insurance company, an important factor will be whether they have a branch office network.

Comments on: Tower Insurance Reopens Branches

By: Ross Davies