Some organisations are starting to improve their customer focus and look for more creative ways to add greater value to what they offer customers, but many still have a long way to go if the goal of consistently exceeding customer expectations is reached.
Chris Bell Managing Director of Customer Experiences a company that specialises in the [...]

Businesses are doing a huge amount of damage to the relationship they have with their customers by continually asking them to complete surveys that will never lead to any improvement.
Customers are sick and tired of being phoned right on dinner time, stopped in the street when they are running late, or having cards thrust in [...]

How do you develop and implement a customer experience strategy that will become your sustainable competitive advantage?
That was the question only 13 percent of respondents could answer in a recent US survey, however, 80 percent understood the importance of a customer experience strategy to their business.
Chris Bell Managing Director of Customer Experiences a company that [...]

There is light at the end of the tunnel if business takes advantage of a new resource designed to give customer service managers and business owners the skills to develop and implement their own high quality customer experience strategy.
New Zealand’s leading customer experience expert and managing director of Customer Experiences Ltd. Chris Bell has just [...]

The factor that stands one business out from another is “The choice employees make every day regarding the quality of customer experience they will deliver”
According to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of high quality customer experiences.
Bell says everything a business does will have a positive or [...]

Most organisations talk about their commitment to the customer and the quality of their customer service.
Yet despite all the surveys, the countless workshops and seminars, the thousands of books written and research carried out on improving customer service and the quality of the customer experience…WHY are we still not receiving better customer service and having [...]

The quality of customer service is on the decline- not good news for service industries including those that will play a major role during the Rugby World Cup. This is according to Chris Bell, Managing Director of Customer Experiences a company that specialises in developing high quality customer experiences.
Bell said there are a number of [...]

Great products and services at great prices are no longer enough
If a business is going to stand out from an ever increasingly crowded and competitive market place and remain profitable, it will need to start thinking about more creative ways to “add value” than just discounting prices on products and services that are no different [...]

At the recent Hotel Industry Conference key note speaker and CEO of Desticorp Anna Pollock highlighted yet again the need to be totally focused on ensuring that visitors to this country return home as advocates.
Chris Bell Managing Director of Customer Experiences Ltd, a company that bases all customer experience development on exceeding expectations, said that [...]

More evidence from the latest Right Now survey indicates that the delivery of a poor customer experience will have a significant impact on both the immediate financial performance of a business and a longer term impact due to negative word of mouth.
Chris Bell Managing Director Customer Experiences a company that specialises in the development of [...]