The Mayfield Lions Club, organisers of the extremely successful Mt Somers Classic Mountain Bike Race, are the first mountain bike race promoters in the country to use Customer Experience Tracker, a new event improvement resource, developed by two Christchurch business advisors Ray Sleeman & Chris Bell.
Using a new international survey methodology, the club was able [...]

There has been plenty of talk lately about the changes businesses will need to make if they are to see growth in 2010.
Customer Experiences Managing Director Chris Bell has listed 12 areas that business will need to gain a greater understanding of if business performance is to improve.
Businesses over the last ten years have struggled [...]

http://www.3news.co.nz/Home/News/Display/tabid/209/articleID/138775/Default.aspx?src=email

A Powerful Formula for Business Success
How engaged is your team going into 2010? Do you have what you need in place to grow your productivity next year?
Both serious questions being asked by Customer Experiences Managing Director, Chris Bell. “We know our productivity performance has been lagging behind the OECD and we know, from a recent [...]

Public sector needs to step up and lead……..
The public sector should be our business role model, leading the way and implementing more effective process, increasing productivity and saving money whilst maintaining superior service at the front counter, a leading skill development provider
Chris Bell says.
Bells heads Customer Experience, a company focused on leadership coaching and he [...]

Every town needs something which sets it apart, a hallmark which brings people back time and time again. One business expert believes Te Kuiti could put itself on the map as a destination where the seemingly ordinary is turned into the extraordinary.
Te Kuiti already has one such attraction, a destination many might dismiss as just [...]

Businesses are picking up on a new marketing trend sweeping the United States and Europe.
It is known as “customer experience” and focuses on the emotional experience a customer has when doing business with a company, which leads to positive word-of-mouth.
While it may simply be an age-old marketing concept dressed up with a new name, Christchurch [...]

The customer always comes first…This is a widely upheld mantra in the business community, but should it be so?
Absolutely not, says Customer Experiences managing director Chris Bell. According to this service industry training consultant, it is a fatal error many businesses succumb to.
“Your people should be number one, and your customers number two. Unless your [...]

Businesses who think that slashing prices will do it in 2009 should think again.
However, organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage.
In a recent global survey carried out by U.S. management consultancy Accenture, 47% [...]

New Zealand must urgently take steps to improve its service ahead of the World Cup.
Long queues and lousy food at some of our top sports grounds indicate that organizations have plenty of room for improvement, according to Chris Bell, a leading New Zealand customer service consultant.
“My worry is that companies and organisations are going to [...]