For the first time New Zealand business has a free detailed customer experience strategy development resource designed by a Kiwi expert for Kiwi business. Chris Bell Managing Director of Customer Experiences an organisations specialising in the development of high quality employee and customer experiences said this is an opportunity for New Zealand business to catch [...]

From Challenges come Opportunities Getting a business back up and running after the Christchurch earthquakes is a big challenge. For many it’s also an opportunity. Christchurch based Customer Experiences Managing Director Chris Bell has been looking for ways to assist companies with business recovery and has released a free comprehensive Customer Experience Development guide to [...]

http://www.stoppress.co.nz/news/2011/03/the-customer-is-always-right%E2%80%94and-the-customer-experience-is-always-critical/

“Firm are increasingly recognising that a CCO is integral to strategising and ensuring a consistent powerful customer experience reverberates throughout the entire organisation”

It’s difficult to see the opportunities as I sit in my Christchurch office listening to business people as they share their challenges. I’m sure some will understandably throw in the towel after this latest quake, some will be praying for a hand up from the Government. However there will be others who will see this [...]

Breaking news – your customers are in control they have all the power and their voices are now being heard around the planet. Commoditisation and competition along with access to businesses around the world via the internet have not only changed the business landscape, they have impacted hugely on traditional marketing strategies. In this new [...]

Short term quick fix thinking must go in 2011 if business is to make any sustainable progress, this according to Chris Bell Managing Director Customer Experiences an organisation specialising in the development of high quality customer experiences. New Zealand SMEs have a reputation for short term thinking however it’s now time to stand back and [...]

Businesses who think that slashing prices will ensure they survive the down turn in consumer spending in 2011 will need to think again. That’s according to Chris Bell, head of a Customer Experiences, a company that specialises in helping businesses improve the way in which they interact with customers and clients. His comments follow the [...]

From the comments by ATTTOs CEO Elizabeth Valentine in the Sunday Star Times article “Business savvy vital for cup legacy” it is clear that this key industry training organisation is way out of touch with 21st century customer service development methodologies. According to Chris Bell Managing Director of Customer Experiences, a company that specialises in [...]

We know that for just about any task you care to name there is an optimum way to carry out that task that will maximise efficiency and effectiveness. If we get out of sequence with a task it can have all kinds of ramifications on performance and productivity. We also know that if you have [...]