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July Newsletter 2010

Two Exciting New Developments

Exciting times here at Customer Experiences driven by our culture of continual development and a sprinkling of creativity.

Firstly, Customer Experience Development (CED) a highly interactive two day programme designed to give the Customer Experience leaders within an organisation the opportunity to gain the knowledge and skills to lead the development and implementation of a customer experience strategy.

Where did CED come from? Well, a couple of places. One, the results of a recent survey that clearly showed that business does understand the advantages of a customer experience strategy however; very few knew how to put one in place

and two, we needed to speed up the number of people with the capability of leading this strategy within a business. There are real advantages that can come from this approach where a business already has a highly motivated person raring to go, all they need is the knowledge and skills and our on-going support.

Business is moving away from the short-term quick fix approach to improving customer service, and that’s great news.
More organisations are putting in place a customer experience leader with the responsibility to not only lead the development of an experience strategy but ensure its on-going improvement…..

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