The quality of the customer experience an organisation consistently delivers will ultimately determine the long- term success of that business.It’s a strategy that influences every part of a company and in most organisations it receives more lip service, than action.Great customer experiences grow customer loyalty and loyalty leads to more word of mouth recommendations, the most powerful form of advertising.As a professional speaker and customer experience designer I powerfully demonstrate using successful New Zealand organisations and how embracing the customer experience strategy is used to create and grow a sustainable competitive advantage, in a world where competitive advantages are copied everyday. My high-energy and common sense speaking style enables me to connect with people at all levels of an organisation, at conferences, leadership retreats, skill development workshops and customer functions.It’s all about adding value and I look forward to discussing the value I will add to your next business function.
Keynote Addresses & Seminars:2015
7 Vital Steps to Exceeding Customers Expectations
Learn why putting these7 steps in place will give your business a significant advantage over you competitors, an advantage they will find difficult to copy and will keep your customers coming back and telling others to do likewise.
3 Key Steps That Will Distance You from Your Competitors
Research has consistently shown that there are 3 key elements between those that deliver ordinary customer experiences and those that exceed customer expectations. Find out what they are and how you can distance your business from a highly competitive market.
Creativity the Next Powerful Competitive Advantage
Creativity is lacking in business resulting in a boring world of copiers and followers. Your people have ideas that could significantly improve the quality and consistency of your customer experience. Learn how you can capitalise on the creativity of your team and the positive cultural changes that will result.
Learn How to attract the right people to Deliver Your Unique Customer Experience
The Right people delivering your customer experience are vital to your on-going success. The wrong people will be doing immeasurable damage. Find out how you can create a steady stream of super stars to your door.
The Number one reason our Customer Experience Strategy is so successful
There is rarely only one reason why a strategy is successful but in this case it has been our best kept secret. Join us so we can share with you our best kept secret
Meeting Customers Expectations is no Longer Good Enough
Over the last 20 years the business mantra has been “meeting customers expectations” is the goal. In an increasing competitive and commoditised world this is no longer the case. Find out what’s changed and how you can consistently exceed customers expectations in 2015
Breaking Down a Siloed Culture to Ensure a United Approach to Customer Experience Development
BOOKINGS ARE NOW OPEN FOR 2017!!!
Book me now to speak at your next function
Call Chris 027 2792360 firstname.lastname@example.org
Recent Speaking Engagements
ANSCO Foods: New Zealand’s fourth largest meat processing Company Siemens NZ Ltd
Bay Audiology : Keynote speaker National Conference Auckland Convention Centre Rheem NZ Ltd : South Island agents Conference Woosh Wireless Ltd : Wireless Broadband provider- National Management Conference Auckland CRT Fuel : Largest Commercial Fuel supplier in the South Island – A division of CRT Farm Suppliers– Hanmer Springs Conference Marketing Association: Christchurch members seminar Hire Industry Association of NZ: Auckland & Central North Island meetings Presbyterian Support: South Island Managers meeting Medical Practice Managers Association : National Conference & Canterbury Regional meeting Stihl Shop Group : Outdoor Power Equipment retail group–National Dealers Conference x 2 Canterbury Employers Chamber of Commerce : A number of presentations to members over the last 4 years Canterbury Development Corporation : Members seminar/Growing Customer Loyalty Taxi Federation : Key note – 2008 National Conference Canterbury University Students Association: Management TeamWaikato Chamber of Commerce Accountants “Big Day Out” NZ Customer Experience Management Conference 2012 NZ Customer Experience Management Conference 2013 BYATA New Zealand Conference Customer Experience Conference 2014 Otago Universality Customer Service ConferenceBrightstar Training QueenstownCustomer Experience Conference 2015The Tannery SeminarTEC SeminarTaupo Business after 5 SeminarRotorua Chamber of Commerce
TVNZ Breakfast Business TV3 Breakfast Business CTV Business Newstalk ZB NZ Herald Business NBR Dominion Post Christchurch Press Radio Live NZ Retail Magazine Hospitality Magazine Auckland Today Magazine Tourism Business Magazine NZ Business Magazine