Chris Bell
Customer Experience Champion
It’s about adding value….
The quality of the customer experience an organisation consistently delivers will ultimately determine the long- term success of that business.
It’s a strategy that influences every part of a company and in most organisations it receives more lip service, than action.
Great customer experiences grow customer loyalty and loyalty leads to more word of mouth recommendations, the most powerful form of advertising.As a professional speaker and customer experience designer I powerfully demonstrate using successful New Zealand organisations and how embracing the customer experience strategy is used to create and grow a sustainable competitive advantage, in a world where competitive advantages are copied everyday.
My high-energy and common sense speaking style enables me to connect with people at all levels of an organisation, at conferences, leadership retreats, skill development workshops and customer functions.
It’s all about adding value and I look forward to discussing the value I will add to your next business function.
Keynote Addresses & Seminars:
“ The Power of the Customer Experience Strategy
How it will become your sustainable competitive advantage
“Break out of the World of Sameness”
Develop a strategy that will stand you out from the crowd
“Unleash the Creativity”
Capitalise on the creativity within
Game Plan 2011”
Your plan to fully capitalise on the Rugby World Cup
Your People are No1- Your Customers No2”
Why the order is vital to your success
“Skill Development an Investment or a Cost”
How to ensure it’s a long-term investment
“Satisfied Customers are No Longer the Goal”
Creating Real Customer Loyalty
Book me now to speak at your next function
Call Chris 027 2792360
Recent Speaking Engagements
ANSCO Foods: New Zealand’s fourth largest meat processing Company
Siemens NZ Ltd
Bay Audiology : Keynote speaker National Conference Auckland Convention Centre
Rheem NZ Ltd : South Island agents Conference
Woosh Wireless Ltd : Wireless Broadband provider- National Management Conference Auckland
CRT Fuel : Largest Commercial Fuel supplier in the South Island – A division of CRT Farm Suppliers– Hanmer Springs Conference
Marketing Association: Christchurch members seminar
Hire Industry Association of NZ: Auckland & Central North Island meetings
Presbyterian Support: South Island Managers meeting
Medical Practice Managers Association : National Conference & Canterbury Regional meeting
Stihl Shop Group : Outdoor Power Equipment retail group–National Dealers Conference x 2
Canterbury Employers Chamber of Commerce : A number of presentations to members over the last 4 years
Canterbury Development Corporation : Members seminar/Growing Customer Loyalty
Taxi Federation : Key note – 2008 National Conference
Canterbury University Students Association : Management Team
Waikato Chamber of Commerce
Media
TVNZ Breakfast Business
TV3 Breakfast Business
CTV Business
Newstalk ZB
NZ Herald Business
NBR
Dominion Post
Christchurch Press
Radio Live
NZ Retail Magazine
Hospitality Magazine
Auckland Today Magazine
Tourism Business Magazine
NZ Business Magazine
