Customised Skill Development Programme
Why Should You Work With Us?
- All our Skill Development programmes are linked to your defined Customer Experience and measurable service standards
- Everything we do is measured
- Working with our programmes will be an investment not a cost
Our philosophy regarding skill development is very much linked to the following statement:
“When skill development is carried out without a proper customer experience foundation, the skill development itself has very little impact on changing your team’s behaviour and ultimately little impact on improving customer experiences.”
Our skill development programmes are based around your organisation’s vision, defined customer experience and measurable service standards. These programmes include:
- Leadership/leading a Customer Experience strategy
- Sales Development
- Public Speaking/ presentation skills
- Customer Service Skills- face to face/telephone/email
Leading a Customer Experience Strategy
The success of a Customer Experience strategy is totally dependent on three things
- Leadership
- Culture
- People
This programme is unique in that it will reinforce the leadership qualities and skills required to create a totally customer focused culture that will become your sustainable competitive advantage.
During this programme you will learn
- The importance of commitment and “walking the talk”
- The critical formula that drives a Customer Experience strategy
- The importance of trust, empowerment and respect
- The skill to motivate and inspire
- Communication skills and styles
This programme has been designed for:-
- Business Leaders
- Department Managers
- Team Leaders
If you would like to know more about this key programme please contact Chris 027 2792360
Public Speaking & Presentation Skills
We have all heard the stats on the fear of public speaking and some of us thought the internet would change the way we communicated to our people and customers. The fact of the matter is that public speaking and presentation skills are more important than ever.
The programme has been designed for
- Leadership
- Sales/marketing teams
- Front-line teams
During this programme you will learn
- To be confident in front of an audience
- How to use your voice to hold attention
- How to increase audience interaction & participation
- The most effective use of Power Point and other support material
- Speaking & presenting to your people
- Speaking & presenting to customers
Find out more about this programme and the value it will add to your business – contact – 027 2792360
Sales Skill Development Programme.
This customised programme will include all the areas of sales skill development that have been identified in the development of service standards.
These could include:
- Communication
- Active Listening
- Questioning techniques
- Selling yourself
- First impressions
- Handling objections
- Closing techniques
This programme is for:
- Front-line sales teams
- Telephone sales team
- Customer Service Teams
For more information contact Chris on
Customer Service Skill Development Programme
This programme is designed to align with your service standards and is tailored to include areas of skill development that have been identified during the service standard development process. Some of these areas may include:-
- Communication including telephone and email
- Different communication styles
- Understanding customers expectations
- Attitude & confidence
- Team support
- Building customer relationships
- Turning unhappy customers into loyal customers
This programme is for anyone that will have direct interaction with customers.
Our 100% Guarantee
Our unique approach to this strategy allows us to offer our guarantee based on a commitment to deliver by both parties.
