All our Skill Development programs are linked to your defined Customer Experience and measurable service standards
Everything we do is measured
Working with our programs will be an investment not a cost
Our philosophy regarding skill development is very much linked to the following statement:
“When skill development is carried out without a proper customer experience foundation, the skill development itself has very little impact on changing your team’s behaviour and ultimately little impact on improving customer experiences.”
Our skill development programs are based around your organisation’s vision, defined customer experience and measurable service standards.These programs include:
Leadership/leading a Customer Focused Culture
Sales & Marketing Development
Front-line Customer Service Skills- face to face/telephone/email
Leading a Customer Experience Strategy
The success of a Customer Experience strategy is totally dependent on three things:
This program is unique in that it will reinforce the leadership qualities and skills required to create a totally customer focused culture that will become your sustainable competitive advantage.
During this program you will learn:
The importance of commitment and “walking the talk”
The critical formula that drives a Customer Experience strategy
The importance of trust, empowerment and respect
The skill to motivate and inspire
Communication skills and styles
This program has been designed for:
Customer Experience Managers
If you would like to know more about this key program please contact Chris 027 2792360
Sales & Marketing Skill Development Program
This customised program will include all the areas of sales skill development that have been identified in the development of service standards.
These could include:
This program is for:
Front-line sales teams
Telephone sales team
Customer Service Teams
For more information contact Chris on 027 2792360
Customer Service Skill Development Program
This program is designed to align with your service standards and is tailored to include areas of skill development that have been identified during the service standard development process. Some of these areas may include:
Communication skills including telephone and email
Different communication styles
Understanding customers expectations
Attitude & confidence
Building customer relationships
Turning unhappy customers into loyal customers
This program is for anyone that will have direct interaction with customers.
Our 100% Guarantee
Our unique approach to this strategy allows us to offer our guarantee based on a commitment to deliver by both parties.
How many seminars have you attended and not done anything with the information delivered?
Exceeding Customers Expectations- Seminar
This seminar is different. Not only will you learn the 7 Key Steps to develop your own unique customer experience. You will also go away with a detailed action plan that will guide you through all the tricky bits.
During the fast-paced highly interactive seminar, you will learn:
How a “customer experience” strategy becomes your sustainable competitive advantage.
About the increased return from customer loyalty
Why word of mouth is 99 times more powerful than any advertising and saves marketing dollars
About the savings from lower staff turnover & greater commitment
How to capitalise on the creativity that exists within your business
How a customer experience strategy positively impacts growth and profitability
How you start building your unique customer experience using a proven development system, tomorrow
If you are an Association or small business group and are interested in having us deliver this unique seminar to your group- contact us now –